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U-Haul Complaint - U-Haul tow dolly rental - tow dolly
U-Haul Complaint

U-Haul Complaint

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U-Haul tow dolly rental - tow dolly


U-Haul tow dolly was rented in Cleveland Tn. to take a vehicle to SC. We took I-75 south through Atlanta Ga. We got to exit 249 when the tire came completely off dolly. At 11:30am We called U-haul road assistance an it was an hour before they arrived. They had to go get parts to fix the dolly, since the lug bolts had broken off an one was rusted thru. In another hour we got a text message from U-Haul stating that it would be 3 hours before road assistance could return an fix the dolly. We kept telling them we were on a six lane interstate in down town Atlanta an needed off the interstate. They told us we had to stay with dolly or be responsible for it. They stopped answering the phone when we called to try an get them to bring us another dolly to get off the road. We sat there for 5 an half hours on I-75 in down town Atlanta. This was a sorry way to leave a customer. NEVER will U-Haul get any business from any of my family. Then not to talk to us nor refund our money, a sorry excuse for a business.


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