U-Haul Reviews and Complaints

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U-Haul Reviews

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  • U-Haul Bait & Switch Every Time

    I've held a reserved /confirmed rental for a pickup truck rental at this location, near my home, three times in less than three years. Each time I've arrived exactly on time, but no truck was available, although ... some larger truck was. Each time, I was also told they might be able to find a pickup truck at a different U-haul location. Its obvious that the U-haul method (in Nashville at least) is to get you to come to a location and just work something (whatever) out. So, third time is the charm. I'll never return to any U-Haul. There are other options. My time... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    midnight7's Picture   midnight7    0 Comments   Comments
  • U-Haul tow dolly rental

    U-Haul tow dolly was rented in Cleveland Tn. to take a vehicle to SC. We took I-75 south through Atlanta Ga. We got to exit 249 when the tire came completely off dolly. At 11:30am We called U-haul road assistance an it was an hour before they arrived. They had to go get parts to fix the dolly, since the lug bolts had broken off an one was rusted thru. In another hour we got a text message from U-Haul stating that it would be 3 hours before road assistance could return an fix the dolly. We kept telling them we were on a six lane interstate in down town Atlanta an needed off the interstate.... More...
    (Repair Services)
    cherokee's Picture   cherokee    0 Comments   Comments

    My experience with U-haul--in Tucson, Phoenix and every other location I've had to deal with in this one move--was absolutely horrible. Please, do not support this company--the customer service is extremely poor, ranging from rude to incompetent, and the product is overpriced and unreliable. For those who want to know exactly why I say this, read on. It's a long and epic journey. I rented a U-box to assist me with a move from Tucson, AZ to British Columbia. When the U-haul rep arrived to drop off my U-Box, she had no U-Haul customs forms and no idea that my goods were being... More...
    (Delivery Services)
  • U-box not reliable

    I rented a U-Box in mid December and paid close to 1900$ to be shipped from Saskatoon to Victoria. It supposed to be delivered within 10-12 days. After 3 weeks I contacted them to see where my box is. They said I will get my box within 2-3 more days, but later they call me saying that they have shipped a wrong box and my box must be still in Saskatoon. Surprisingly, they did not even know my box number !!. luckily I had a photo of my box showing its bar-code from which I could write down the box number and give it to them. Finally, they found my box in Saskatoon and it took them another 9... More...
    (Delivery Services)
    Shakibaeinia's Picture   Shakibaeinia    0 Comments   Comments
  • U-Haul, too busy

    Put on hold for 30 minutes. There are not enough "representatives to handle month end "busy" time. One rep. gave us the WRONG information, saying our reservation did not comply with what we had ordered. SHE WAS WRONG and we were in knots for hours before the matter was settled. She also cut us off when supposedly transferring the call to a manager. We had to call again, and again .... more than 1 hour of minutes on our cell phone. More...
    dianedeeann's Picture   dianedeeann    0 Comments   Comments
  • overcharge after final bill paid by credit card

    the only comment I have is that when I returned the cargo-van my bill end was $ 46.14, same as U-haul sent me as confirmation to my e-mail by the same amount, but in the card bank statement that I used for this transaction show two charges: the first one ,on 03/22/2012 Uhaul # 001 602-263-6895 Us for $ 1.15 when I made the online reservation and the second one : on 03/31/2012 U-haul of Murray Salt Lake City Us for $ 61.04 that was when I return the cargo-van, so there is a discrepancy in my favor of $16.05 I contacted with the General manager of U-haul Center of Utah Mr John Welsh... More...
    diloanel's Picture   diloanel    0 Comments   Comments
  • So far not so good

    My U-Box was supposed to ship on the 12'th of March, but due to a bank error or U-Haul oversight it did not. I drove 1300 miles found an apartment and started work. After the nine day max for shipping was up I called and was told it was delivered and on site, "I'll be right in, thanks." Wrong! When I reached the local U-Haul location I was informed that no one there new how to deal with U-Box. And even if they did no one new how to operate the equipment needed to get the U-Box out to an area that would be accessible . "Come back tomorrow when the manager is here... More...
    seanallen007's Picture   seanallen007    0 Comments   Comments
  • Uhaul manager review

    I went to the 8641 Pulaski Hwy branch of Uhaul. Russell is the manager. I had to have a hitched installed in my car. Had to go 3 times because the one installer they have is incompetent, rude and unprofessional. I had CONFIRMED apporintment each time but he did not honor them. Spent a total of 15 hours in the store. There is one employee Dawn Anderson who went out of her way to make things right. She is extremely professional and know what she's doing. I hope she gets to be manager soon. She deserves it. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    gscas's Picture   gscas    0 Comments   Comments
  • U-Haul was great

    Had a mnechanical problem with my 26' u-haul truck. They attempted to locate a repair service on Memorial day week-end. No luck. So they hired a tow truck to tow my loaded truck to my destination....48 miles away. I called them the next business day to see if they would adjust the charges. All charges were cancelled. It was the moving experience from Hell but U-Haul did the right thing More...
    garys's Picture   garys    0 Comments   Comments

U-Haul Reviews By Product

U-Haul Comments

nicole says: (10 years ago)
An “express” car transport company cancelled 2 days before my move. I called:
PAK RAT to find an auto transport dolly in order to transport the car myself. They did not have a dolly; HOWEVER the gentleman on the phone was kind enough to call other local U-Hauls for an available dolly and he called back with the information! I did not spend any money or order any services from this location and was surprised how much assistance was provided. If I ever needed U-haul services again I would not hesitate to use Pak Rat because of their kindness. This business understands customer service.
Thank you Pak Rat :)
Information on Pak Rat:
7363 LEE HWY

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